Team Leader Operations

Location Gurgaon

Direct Line up  -  11 AM -4 PM 

Job Title: Team Leader Operations
Job Type: Voice


Detailed Description:

1. Candidate is required to be flexible for work, where basic Shifts will be for 9 hours, including 1 hour breaks, and the timings will be from Morning 8 to evening 8 ( for service domain) and 9 to 6 ( for sales domain).
2. You will be aligned in any shift between this shifts Window.
3. Should be flexible to work on National Holidays/State Holidays, as per requirements, Should be flexible to stretch as and when required.
4. Should be comfortable in handling
a. Outbound
b. Inbound
c.. Blended process as per requirements.
d.. Should be ready to handle escalations based on customer requests.
e.. Should have good knowledge of MS office ( Excel, Word and PPT)
f. Should be experienced in handling Outbound/Inbound Process, with a team size of minimum 20 to 30 people.

Should be able to handle team issues, manage Roster, keep attrition under control, and shrinkage under check
Will be required to do constant monitoring of AMEYO and drive sales targets/Deliver Customer service Answering and Service Levels on basis.
Should be able to manage team performance, related to assigned process.
The Job requires you to work 7 days a week with 6 weekly Offs in a month, and these will be provided as per Roster shared on weekly basis.
Candidates with self-conveyance and staying in and near GGN/Noida are preferred, since we do not provide transport ( Pick or Drop)

Min.2 yrs of experience as TL required.
Salary  upto  4,50,000

Comments

Post a Comment

Popular posts from this blog

Sales Associate

Sales Associate   Job Description  We are looking for dynamic personality with excellent interpersonal and communication skills. Should have experience in Tech sales. Should be able to work efficiently in fast-paced environments and willing to undertake on field travel on daily basis.   Job Responsibilities   • Interacting  with  potential  clients  to  develop  a  deeper  understanding  of their  needs  and recommending solutions that will be of value.   • Performing timely follow-ups and closing new business opportunities.   • Developing strong relationships with clients and ensuring maximum client satisfaction • Ensuring weekly & monthly activity targets are met.   • Daily reporting to team leader.   No of Openings: 4  Experience: 2 to 5 years  Salary: 3,60,000 - 8,00,000 p.a.  Location: Hyderabad, Bangalore, Delhi & Mumbai 
Read more

call quality analyst

 sector 63 Noida   Telephonic interviews  Shift Timing– 5:30 PM  – 03.00 AM  07:30 PM – 05:00 AM 5 Days working No Cabs – Salary upto 38500 K CTC (33700  in hand + OT ) Required 5 Quality Analysts ( voice )  - QA  should have monitored collections calls  - Min.1.5 yr as QA Sal slip is mandate  Work from  office  Telephonic Round
Read more

CCE Sales

Nearest metro Govind Puri New Delhi. Direct line up  - 11AM to 5 pm. CCE-Sales 15k to 25k Good communication skills Calling exp-2 years Ms-office-Excel,Word, Power point,Linkdin, Lead generation etc share ur resume on jobs4you94@gmail.com #delhi #sales #communication #power #share #resume #jobs #cce Female candidate would be preferred
Read more